Terms & Conditions

The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please contact us, you can email us at hello@triclub.co.uk or ring our office on 07515948380.

 

Payment
Please note that Bank Transfer is our preferred method of payment and details are confirmed when booking. The full booking fee is required at the time of booking, this includes a deposit of 50%. Once TriClub has received the full booking fee which includes your deposit TriClub will confirm your booking via email. Once this has been confirmed your deposit is non refundable and non transferable.

 

The above terms and conditions are for all our TriClub options. 


If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits which have been paid. 
Flights, transfers, bike hire and personal insurance of any kind and hotel tourism tax are not included in the price of any booking. Any tourism tax is to be paid at the hotel reception.

 

Cancellation by the Client
Cancellation must be in writing (e-mail is acceptable). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify TriClub of your intention to cancel 10 weeks prior to you arriving at TriClub,  if however you have not paid the balance and TriClub are unable to contact you TriClub will cancel your booking and the cancellation charges will come into effect.

 

TriClub does not allow deferral of a registration/package to any other event or to another person.

 

Notifying us of cancellation 10 weeks before the service is provided = Loss of deposit.
 

Notifying us less than 10 weeks before a service is provided = Loss of deposit and total balance*
 

* If you have not paid the total balance then TriClub will seek to recover the outstanding balance together with any legal costs incurred during this process. It is always best to contact us by e-mail to discuss any items with your booking.

 
TriClub would recommend that travel insurance is taken out at the same time as your booking with us that covers you for sports travel and cancellation.

 

Cancellation or changes by TriClub
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any significant issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative service.
Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests.

 

Conditions of carriage
TriClub does not organise flights, ferry or train travel. TriClub has no part in the contract between you and the chartered company used for transport, airline, ferry or train company.

 

Damage
Any damage to the accommodation or property of TriClub or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.

 

Insurance
Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with TriClub. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking. You should, if applicable, be in possession of an up to date EHIC card available from your local post office or online before travelling abroad.

 

Risks
You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you as a result of participation in those activities. You will be requested to sign a disclaimer when booking, which outlines your acceptance of the risks as part of participation in the activities at TriClub. This does not remove our legal duty of care but is used to highlight your acceptance of the risks inherent in the activities in which you are participating.  We will also highlight these when meeting and though a waiver we ask you to sign on via a Par-Q pro-forma.

 

Bicycle Protection Endorsement
As you are partaking in cycling activities it is our responsibility to inform you that protective headgear can vary from destination to destination and therefore if hiring headgear we cannot guarantee that it will be provided or will be to the same standard as those available in the UK. We strongly advice you to use your own head gear or purchase head gear that is BSEN 1078 compliant. This is stated in our Terms and Conditions and from the date the requirement has been issued (September 14th 2016) is our policy to follow – no limitations and exclusions.  All helmets worn must match these safety standards.

 

Changes to the TriClub Itinerary
Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. TriClub has the right to change and adapt the displayed itineraries as they see fit. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God and the like TriClub will not be held accountable.

Privacy Policy

Website usage

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern. This privacy policy sets out how TriClub uses and protects any information that you give TriClub when you use this website.

 

This privacy policy sets out how TriClub uses and protects any information that you provide when you use this website.

TriClub is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TriClub may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [24/05/18].

What we collect                          

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

  • We may use the information to customise the website according to your interests.

 

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [HR@triclub.co.uk]

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [HR, TriClub, 60 Cambridge Street, Loughborough, Leicestershire, LE11 1NN].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


General

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without TriClub’s prior written consent.


Orders

  • All orders are subject to acceptance and availability. We will notify you as soon as possible if the goods ordered are not available.

  • Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on this website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from this website.

  • The products sold on this website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

  • You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.


Price and payment

  • All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you.

  • Payment can be made by Bank Transfer.

  • In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with these terms and conditions, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

  • You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

  • Where a discount is being applied, you may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.


Delivery times and rates

  • Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout.


Changes to These Terms

  • We reserve the right to amend and update these terms & conditions from time to time and any changes will be updated on the website. It is your responsibility to check for such changes.


Law, Jurisdiction and Language

  • This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the laws of England and Wales. Any disputes will be decided only by the English courts.

  • These terms and conditions do not affect your legal rights.

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